Portfolio Details

This is an example of Excel Project

I recently worked on a Telecom Customer dataset to derive meaningful insights and enable data-driven decision-making. using Excel,I visualized critical customer metrics to explore retention and churn patterns in the telecom industry.

Key Highlights:
: 📊 Churn vs. Retention Analysis: Showcased the split between exiting and staying customers with clear, actionable insights. 💡 Key Metrics Analyzed:
Customers by Internet Service (DSL, Fiber Optic, None). Payment Methods and Contract Types (Month-to-Month, One-Year, Two-Year). Tenure Analysis to understand customer lifecycle stages. Gender, Phone Service, and Senior Citizen breakdowns for demographic insights.
💰 Business Impact: This dashboard highlights trends like the prevalence of fiber optic users and correlations between month-to-month contracts and churn, helping stakeholders strategize on retention efforts.
Tools & Skills: ✅ Data Transformation & DAX Calculations ✅ Interactive Visualizations in Power BI ✅ Strong focus on actionable insights
📈 This project demonstrated the power of visual storytelling in addressing complex business problems! I'm thrilled to see how dashboards like this can guide strategies in customer retention and revenue growth.